Mortgage companies throughout the country are implementing changes to their ways of working following a rise in the number of people that have tested positive for the coronavirus.
These firms are seeking a balance between ensuring that those who work for them are kept safe and continuing to serve their customers. Nationwide has announced that it is experimenting with a dedicated period of time at the beginning of the day for those who are most vulnerable to the virus, due to age or existing health conditions, to use their branches without having to come into contact with other members of the public.
Over 100 Nationwide branches are set to start opening one hour earlier, at 8am, with that extra hour specifically being set aside for people who are 70 years old or older, as well as those who have health problems that increase their risk to the virus.
Mandy Beech, the company’s branch network director, is also urging emergency travel plans to be set out by the government, arguing that a lot of elderly people in the UK are dependent on public transport.
Mortgage companies such as Broker Conveyancing are also looking to protect their employees during the current crisis, implementing home working procedures, temporarily suspending in-person meetings and severely limiting travel. Its managing director Mark Snape stated that contact with mortgage advisors would continue by email and telephone.
One positive for a qualified CeMAP mortgage advisor during this crisis is that technology makes it relatively easy for them to continue to advise clients.