Mortgage lender Pepper Money has unveiled a redesigned website that offers advisors and the public a number of enhanced features, including easier navigation.

The Pepper Money site also now has a feature showing constantly updated data on how many telephone enquiries it is dealing with at any given time. The purpose of this is to help mortgage advisors pick the least-busy times to get in touch with the lender, thereby saving them time trying to get through when the lines are busiest.

This is not the only feature that the lender has changed on its website to make it better for advisors, as the navigation system has also been simplified so that they can find the information they need about Pepper Money mortgages and criteria quickly and easily.

Furthermore, the new Broker Training Module feature provides them with all of the information that they need to make their first Pepper Money mortgage application successful on behalf of their clients.

The lender’s Sales Director, Paul Adams, told Mortgage Introducer that it is committed to providing advisors with a user-friendly home for any applications that cannot be accommodated by mainstream lenders, adding:

“This means continually reviewing and improving our product range to meet the changing needs of customers, delivering consistently high standards of service, and making our website as useful and easy to use as possible.”

It is positive news that lenders like this are listening to feedback from reputable advisors who have completed CeMAP training courses and are subsequently revising their services based on the advice that advisors provide.

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