Customer Complaints

Customer Complaints Policy

In the unlikely event that a customer of client is unhappy with any aspect of the services provided by Beacon Financial Training ltd, they should write in the first instance to:

The Managing Director
Beacon Financial Training Ltd
Martland Mill Business Centre
L40 0SD

As an alternative, the customer can give notice of their complaint via email to:

[email protected]

  • This letter /emailneeds to include detailed information in relation to the nature of the complaint, any evidence if appropriate, and needs to be received within 28 days of the alleged incident/problem/event.
  • Any complaints received later than 28 days after the alleged incident/problem/event could still be considered at the discretion of the Managing Director of Beacon Financial Training Ltd
  • Subject to the above, if the complaint falls within our Customer Complaints policy rules, then Beacon Financial Training are obligated to give a final written response or email to this complaint within 8 weeks of the initial written complaint.
  • Once the final written response/email is provided, there is no further right of appeal within the company itself but the customer will be recommended to obtain their own independent legal advice.
  • If the customer has not received a final written response or email within the 8 weeks or if the customer is unhappy with the content and decision within the final written response or email , then the customer is recommended to obtain their own independent legal advice.

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The Course Content Was Excellent

I used Brendon’s training programme to pass CeMAP exams, the course content was excellent, well scripted and designed for ease of understanding. I booked the course online not knowing anything about the company and a little sceptical that would be worth the money, however I would fully recommend the course to anyone considering a change of career.

Tracey Burke
Director, Mortgage, Equity release and Secured loan advisor

10 Staff All Passed Their Cemap Thanks to Brendan

10 staff all passed their CEMAP thanks to Brendan and they all provided excellent feedback on his style of training.

Barry Fitzsimmons MA(Hons), DipPFS, Cert CII (MP)
Independent Financial Adviser

I Passed All Cemap Exams 1st Time

I passed all CeMAP exams 1st time (majority distinction) with no revision aside from the tutelage under Brendan. 1st class!

Craig Cooper CeMAP, CeRER
Team Leader - Equity Release Support Advisor at Age Partnership

THE Way to Learn CeMAP

Brendan has a wealth of experience around financial services and Regulation and he delivers this with enthusiasm and good humour. His events are THE way to learn CeMAP.

Simon Bailey
Training & Development management professional

I Would Recommend Brendan to Anyone

Brendan is a great trainer, with the ability to keep the content relevant and engaging. I would recommend Brendan to anyone looking to undertake any LIBF Mortgage Advice Qualifications.

Emma Lower
CEO at Lendology CIC

Excellently Structured Training Programme

I studied for all my CeMAP qualifications through Brendan’s tutoring course. I passed all my exams first time with majority distinctions. I have no doubt this was due to his excellently structured training programme, which broke down the jargon and made the whole thing engaging and enjoyable.

Mark Dickson
Principal at Dickson Financial

Recognised CeMAP® Learning Support Provider

Recognition Statement
This learning support is recognised by The London Institute of Banking & Finance as being an appropriate additional resource for students undertaking its CeMap qualifications

Choosing a CeMAP® Training Company

There are plenty of firms offering CeMAP® training in the UK, but the vast majority of their trainers have no teaching qualifications or experience. Isn’t that a bit of a concern, especially when some of them are charging over £1,000 per course?
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