Advisors express high levels of satisfaction with lenders

June 16, 2025 by Brendan O'Neill

Lenders

News

Mortgage advisors in the UK have expressed their highest levels of satisfaction with lenders in five years, according to a new survey that has just been published.

This survey is the Mortgage Lender Benchmark, which is published regularly by Smart Money People. The company talks to advisors from throughout the UK for it – and the results of the latest edition make for interesting reading. The general levels of satisfaction expressed by advisors were higher than they were during the second half of last year. Indeed, they were the highest recorded since the 2020 survey.

In terms of the satisfaction score, there was a rise of 0.05 points in comparison to the previous edition. That took it to 4.22, with the maximum score available being 5.

Smart Money People analytics and data head Jake Sandford told Mortgage Introducer that:

“It’s extremely encouraging to see that overall satisfaction across the industry remains high, which is undoubtedly great news for brokers and borrowers alike.”

The Mortgage Lender Benchmark is published twice each year, with more than 1,000 advisors interviewed for every edition. In turn, they provide their feedback to about 134 UK lenders.

Smart Money People made some changes this time around though, in the form of the Broker Experience Index. This covers such key areas of lender performance as advisor support levels, online functionality and turnaround times.

Building societies rated highest on it, with 71.5. They were followed by high street lenders, on 71.4.

This is all good news for those with CeMAP training, as they need lenders to deliver.