Mortgage advisors cite transaction delays as main frustration

July 2, 2025 by Brendan O'Neill

Mortgage Advisors

News

The delays that take place during the transaction process are the main source of frustration for UK mortgage advisors, according to a new report.

This report was produced by Optimus and it saw the company survey mortgage advisors from around the country. The results show that transaction times are the biggest problem for them, having been cited by 44%.

Another major area of frustration for them is lenders not being sufficiently transparent during the application process. This was named as an issue by 35% of advisors, whereas last year just 18% cited it.

In addition to asking advisors what frustrates them about the mortgage process, the survey also sought to find out how they think it can be improved. The advisors who took part in it stated that automation and early access to data would help. 55% of them told the survey that a combination of those elements would make the application process a lot speedier.

Furthermore, 49% stated that they felt the customer experience would be enhanced by them. Another 45% indicated that they thought transparency would be improved.

Optimus commercial director Lee Riche told Mortgage Introducer that:

“A data-led approach is essential to building a more transparent, efficient and sustainable future for the industry. By prioritising these core elements, Optimus supports clients to ensure their customers receive the best experience during a property transaction.”

The results of this survey are something that many with the CeMAP mortgage advisor qualification will be in agreement with.