New vulnerability assessment solution launched by MAB

August 10, 2025 by Brendan O'Neill

Mortgage Advisors

News

The Mortgage Advice Bureau (MAB) has introduced a new solution that is designed to help assess financial vulnerability among clients, and it is being rolled out across its network of mortgage advisors.

This solution has been given the name Comentis, after the company that created it. MAB is giving it a network-wide launch this month, after the limited trial period of four months proved to be a success. It is describing its new solution as being innovative when it comes to assessing clients for signs of financial vulnerability and offering support.

The group chief risk officer for MAB is Paul Gill, and he told FT Adviser that the company was thrilled to be able to give it a full launch. He added that it would help advisors in the MAB network to fulfil their obligations under Consumer Duty.

Gill then went on to say:

“It’s also testament to how we’re adapting the way in which we better support both customers and advisors, particularly when it comes to identifying vulnerability.”

The Comentis solution works by enabling clients to key in further data related to their financial situations. This gives advisors more detailed and accurate information, which makes it easier for them to spot and assist struggling clients.

Jonathan Barrett, the CEO of Comentis, said that his company was pleased the trial had been a success. He then stated that Comentis would support MAB in making sure the full implementation went smoothly.

Those with CeMAP mortgage advisor training may be aware that the number of vulnerable clients appears to be rising.