Research shows mortgage advisors happier with lenders

New research has found that levels of satisfaction among mortgage advisors when it comes to lenders have gone up compared with the previous survey last year, as lenders have recovered from the problems caused by the mini-budget.

In its newest Mortgage Lender Benchmark survey, Smart Money People found that there was a rise of 4% in the satisfaction levels of advisors concerning lenders, which took them to 83.4%. That is the best average rating that has been recorded since this study first began. The previous Mortgage Lender Benchmark research took place during the second half of last year.

When it comes to one of the most important elements of this survey, the Net Promoter Score, lenders were rated from -46.6 to +68.4. Across the lending industry as a whole, the score was +34.0, which is a 12.9-point rise compared with the figure for the survey last year.

However it must be noted that Smart Money People completed this latest survey – which it conducts twice each year – during April, prior to the interest rate rises that have hit the market since then. The purpose of it is to show which lenders mortgage advisors feel are doing the best job for them and for their clients.

Over 770 advisors from all across the UK took part in it, and feedback was provided for 113 mortgage lenders.

It is good that advisors who have done CeMAP training courses are experiencing greater lender satisfaction, although the events of the past two months will make the next survey interesting.


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