What do employers look for in a mortgage advisor?

As a career path, offering loan advice to homebuyers comes with a range of benefits. Mortgage advisors have the potential to achieve high earnings through commission and the opportunity to help people from all walks of life, but what does it take to get a job in the field?

Here, we’ve listed three key areas you need to take into consideration if you’re applying for a position with some of the country’s top employers:


Firstly, it goes without saying that applicants should be confident in dealing with other people. If successful, you’ll be meeting and liaising with your clients face-to-face, so you need to be self-confident enough to deal with any queries and concerns your customers may have. Of course, if you’re a newcomer to the field, your employer won’t expect you to have the answers to every mortgage-related question, but you will be expected to know where to look if you’re asked an unfamiliar question.

Those considering a career as a mortgage advisor also need to be motivated. Working in a demanding, target-driven role, you’ll be expected to hit your goals and work quickly and efficiently.

In previous listings for mortgage advisor positions at YBS, the building society has asked applicants to be able to display attention to detail and team-working skills.


Although previous experience in an advisory role would undoubtedly be a huge boost to the strength of your application – as it would with any job – boasting direct, first-hand experience is not always essential.

You can still come across as a solid applicant if you have a proven background in building long-term relationships with customers, or experience of working to compliance or regulatory protocol. Additionally, it’s common for job listings to ask that prospective applicants have some form of sales role on their CVs.

TSB is a good example of this; the high street bank has previously posted job vacancies in branches all over the country, asking simply that applicants have ‘proven sales ability’ alongside the necessary qualifications.


Perhaps the most important point that an employer will consider, it’s essential for anyone who wants to become a mortgage advisor to study towards the relevant qualifications. While there are several that employers will accept, including the Certificate in Mortgage Advice (Cert MA) or those offered by the Chartered Insurance Institute, the CeMAP qualification is by far the most widely recognised.

One advantage of choosing CeMAP is the fact that it requires no prior knowledge of the industry. Learners only need to have an interest in the property market and the determination to pass. CeMAP training also doesn’t take years to complete; when studying through a reputable provider, learners can finish their qualification within just a month.

Almost all mortgage advisor job listings will ask that applicants have the CeMAP qualification or equivalent.

With the economy now picking up steam and more and more people looking to get onto the property ladder, there never has been a better time to consider a career in mortgage advice.



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