The service level report system set up by Mortgage Brain last autumn is proving to be a serious hit with mortgage lenders, as close to 40 are now using it to update advisors about their products.
Mortgage Brain launched this service in October 2020, with the aim of providing advisors with up-to-date lender service data during a period when the activity within the mortgage market was particularly frenzied. The system enables advisors to stay in the loop about the levels of service being offered by the various lenders, and it can be accessed via the criteria hub COVID-19 support centre.
The service gives advisors an in-depth view of what standard of service they should expect from any of the lenders that has signed up for it, including such important information as how long on average case updates take and whether they can communicate with the lender using live chat. All of the information provided is updated on a daily basis.
Mortgage Brain’s https://www.beaconfinancialtraining.co.uk/wp-content/uploads/2020/06/cemap-online-and-classroom-training-uk.jpgeting and Sales Director, Neil Wyatt, told Mortgage Introducer that the company was very pleased that so many lenders were signing up to its service levels report, adding that:
“By bringing together this information into a single report we are arming advisors with the details they need to manage the expectations of their clients and ensure that cases get over the line in time.”
Anything that makes the lives of advisors easier at the moment is to be welcomed, just like places that are offering the CeMAP mortgage advisor course online during the pandemic.
