Poll shows advisors want tech application improvements

June 14, 2026 by Brendan O'Neill

Mortgage Advisors

A new poll of mortgage advisors has found that the majority would like to see technology used to make applications easier.

This poll was conducted by Nottingham Building Society and it surveyed 500 advisors. The results show 89% of them want lenders to use tech to improve application processes. When Nottingham BS carried out a similar survey half a year ago, just 74% of advisors were in support of tech being used this way.

Another finding is that 90% of them already feel mortgage lenders are exploiting technology to smooth out the process of applying for loans. This seems to suggest the industry is moving in the right direction.

The consensus is now firmly in favour of technology, with the conversation having moved on to how it should best be deployed. The responses advisors gave to the survey indicate = they have a number of ideas.

These include improving lender assessments of non-standard cases; and making the overall application process less stressful. When it comes to AI, advisors favour its use within strict limits. They believe it can be deployed for routine admin and verifying documents, as well as in affordability assessments and case tracking.

Aaron Shinwell from Nottingham BS told Mortgage Finance Gazette:

“Technology is already making parts of the mortgage process work better, but brokers are telling us very clearly where the next wave of improvement needs to land.”

More prospective advisors are now using an online CeMAP training company to get qualified, so they are comfortable with technology.