A day one valuation process has been introduced by Skipton Intermediaries to speed up the application process for brokers and their customers.
A trial conducted by the broker branch of Skipton Building Society has proved to be successful. As a result, plans are in place for a standard valuation to be carried out on the first day of the application process. The broker has also put other measures in place to save time for brokers and clients. The e-mortgage service which is offered by Skipton Intermediaries will open for longer hours, so that mortgage applications can be submitted up until 10pm at night.
An online chat service was also introduced in February, which is available between 9am and 5pm during the week. The chat facility has now been made available for the e-mortgage service.
According to the director of intermediary relationships at Skipton Intermediaries, Paul Darwin, the changes had been introduced in an attempt to improve efficiency and the speed of services being offered. Darwin stated that extended online opening hours and a day one valuation service were trialled so that the building society could be sure that it was offering the best service.
Gerry Dupree, the managing director of financial advisers Gerry Dupree Ltd, said that his company had participated in the trial and that it was pleased that the service was going to be introduced. To ensure that a client understands the process when buying a home, they should seek advice from a mortgage adviser, as they are required to study for the CeMAP exam to ensure knowledge of the process.
